Returns & Exchanges

At IWA Concept, we take pride in our craftsmanship and want you to be completely satisfied with your home decor. If you are not entirely happy with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring that fragile wall art and decor pieces are securely padded to prevent damage during transit.

3

Ship the Item

Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing