Frequently Asked Questions

Everything you need to know about our premium home decor and service.

What materials are used in IWA Concept products?

We specialize in high-quality metal, wood, and acrylic materials. Our metal wall art is crafted from premium steel and finished with an electrostatic powder coating to ensure durability and a sleek aesthetic.

How long does shipping take for home decor items?

Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number to monitor your delivery status in real-time.

Do you offer international shipping?

Yes, IWA Concept ships worldwide. Shipping costs and delivery timelines vary by country and will be calculated automatically at checkout based on your shipping address.

Are the wall art pieces easy to install?

Absolutely. Most of our wall art pieces arrive ready to hang with pre-installed sawtooth hangers. We also include specific mounting hardware or instructions for larger, multi-piece designs.

What is your return policy for home accessories?

We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.

Can I request a custom size or design?

We occasionally accept custom requests depending on the design complexity and production capacity. Please reach out to our customer service team with your specific requirements for a personalized quote.